Specific set of users stopped receiving Jira mails and notifications

[Dhaval Agarwal]

Dear Atlassian Team,

cc: @Angélica Luz 

Few of our team members stopped receiving mails, including mine from Jira.

We checked with our IT helpdesk and they are saying that emails never hit the mail server.

Was checking one of your thread: https://community.atlassian.com/t5/Jira-Software-questions/Some-users-not-receiving-email-notification/qaq-p/1772563#M175303

where Angelica Luz is talking about suppression list, can you please help us in checking the suppression list with the domain of my email id on priority?

Please let me know in case any further information is required.

Thanks.

[Fabio Racobaldo _Catworkx_]

Hi @Dhaval Agarwal ,

currently it is not possible to extract that information (there is an open request for that https://jira.atlassian.com/browse/CLOUD-11259). You need to contact the Atlassian support team through https://support.atlassian.com/contact/#/

Fabio