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Set an "Auto Reply" on Issues (Jira Service Desk)

Nicolò Vitelli
Nicolò Vitelli September 1, 2021

Hi, I would like to set on Jira Service Desk an "Auto Reply" so when a new User creates an Issue/Ticket, if a keyword in the issue's title is found in the Confluence, then automatically link the related Article.

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Ravi Sagar _Sparxsys_
Ravi Sagar _Sparxsys_
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September 1, 2021

Hi @Nicolò Vitelli 

If you have a linked Confluence instance then Jira issue will show (on right hand side) under Knowledge base field.

Ravi

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Nicolò Vitelli
Nicolò Vitelli September 1, 2021

Yes I know I can link Confluence articles to Jira issues, but I'm looking for a way to do it automatically.

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