Service Desk Agent permission

[Ruben Smet]

This question is in reference to Atlassian Documentation: Users, groups and project roles

We have a service desk agent who can't invite customers to the service desk.

What permissions is used for this?

[Christian Czaia [Decadis AG]]

The user has to be a SD administrator: https://confluence.atlassian.com/servicedesk025/jira-service-desk-permissions-754977472.html

Administrator In addition to what agents can do, administrators can also: 

• Add agents, collaborators and customers to a service desk
• Remove agents, collaborators and customers agents from a service desk
• Configure request types and the Customer Portal
• Create and edit reports 
• Create SLAs for measuring progress
• Connect a Confluence knowledge base to a service desk
• Configure the email channel a service desk