Send email notification 60 days before custom field

[Roxanne Francis]

Hello, I'm trying to send an email notification 60 days for a custom field. This worked on a manual trigger

but when trying to schedule this automation daily at 9:00am I get this error.

I'd like to do this without a plugin

Thanks!

[Lisa Forstberg · Accepted solution]

Hi @Roxanne Francis ,

Welcome to the community!

You should be able to do this with automation :)

When you choose the trigger "Scheduled" you can add a JQL for what issues should be in scope for the automation. Check if you have a JQL there that is conflicting with your IF condition. 

Best regards

Lisa

[Roxanne Francis]

Thanks @Lisa Forstberg

I don't have any JQL in the "Scheduled", just the daily run at 9:00am

[Lisa Forstberg]

Ok. I have tested it in my environment.

If you add a JQL to the Scheduled trigger to limit the run (example limiting it to a specific project for example) then the automation will not complain when using the Issue fields condition you chose.

other options:

• specify the full matching JQL on the schedule and skip the additional if condition altogether
• replace the issue fields condition with a JQL condition instead.

br

Lisa

[Roxanne Francis]

Brilliant. I've added to both the schedule and issue fields and it works - thanks!!

[Marc - Devoteam]

Hi @Roxanne Francis 

As @Lisa Forstberg mentions, set this in the JQL in the scheduled trigger.

At the bottom of the scheduled trigger, there is this option:

"Run a JQL search and execute actions for each issue in the query"