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SLA reminders Jira cloud

DBL L
December 8, 2022

We have SLAs set up but often the ticket is left sitting for whatever reason for multiple days, etc.  Is there a way in Service Management (Cloud) to send a reminder e-mail to the asignee?

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Kristján Geir Mathiesen
Community Champion
December 8, 2022

Hi @DBL L 

One way to do this is to create an automation rule that runs 1x per day (so the rule is triggered by time/cron expression). The condition is a JQL query, something similar to this:

automation.png

And the action is to send the Assignee an email.

HTH,
KGM

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