Rovo agent attachment url not resolving

[Todd Winton]

I have an agent where an input is a file.  Running the agent directly in rovo works just fine when I manually drop the file in the chat.

However, when I am adding a comment on a work item and click the AI button and then select the agent I get the following:

It seems that there is an issue accessing the file attachment "file name.xlsx" from the work item ABC-123. The URL provided for the file is not resolving correctly.

Please ensure that the file URL is correct and accessible.

Is this a known issue?  Is this perhaps permissions related?  If so what permissions do I need to ensure that this will work correctly?

[Mohanraj Thangamuthu · Accepted solution]

Hello, Good day. Please port this query in Rovo community forum as well at https://community.atlassian.com/forums/Rovo-questions/qa-p/rovo-atlassian-intelligence-questions

[Todd Winton]

How do I port this query?

[Mohanraj Thangamuthu]

Thanks for the response. Please create a new query in Rovo forum with same description. Thanks