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Request approvers not using the right approval group

Yoda May 10, 2024

Hi all,

I'm currently trying to setup change requests to require an approval group.

I have created a group with 4 people in it, however the request keeps showing "One person in "Approvers" needs to approve".

While the custom field i selected for this request is called "Approval Groups (CSNL)".

Anyone know what i am missing here?

Screenshot_1.jpgScreenshot_2.jpgScreenshot_3.jpgScreenshot_4.jpg

1 answer

1 vote
Jack Brickey
Community Champion
May 10, 2024

Hi @Yoda , I'm not sure I understand the issue. Are you saying that you want to require all 4 users to approve and seeing that only one is required? If so see this article - add-an-approval-to-a-workflow . If your question is something else please let me know.

Yoda May 10, 2024

Hello Jack,

No i just need one person from the group "customer support 2e lijn" to approve the request. I don't want anyone else to be able to approve the request.

Only issue is jira doesn't seem to care which group i select "default groups".

Like Dave Rosenlund _Trundl_ likes this
Jack Brickey
Community Champion
May 10, 2024

understand. Have a look at this article to ensure you have properly configured. For example, you have created a custom user picker field as mentioned on that page in the blue section.

set-up-a-pre-set-list-of-approvers 

Like Dave Rosenlund _Trundl_ likes this
Yoda May 13, 2024

Hello Jack,

I have followed these exact steps to configure the custom field, and put it on the request type. 

I have added the user picker "Approver Groups (CSNL)"
Screenshot_3.png

Which has the group "customer support 2e lijn" selected als defaultgroup. Screenshot_4.png

 

But nonetheless the system doesn't seem to recognize the users in this group (4 persons total). I can still select any user in our organization, which i do not want.

I only want the people from "customer support 2e lijn" to be able to approve a change request.

Jack Brickey
Community Champion
May 13, 2024

HI @Yoda , I was trying to find an old post of mine where I helped another user in a similar scenario w/o luck but found this one - Workflow-Add-an-approval-group . The key point here I wanted to pass along is when you wish to add your own approver group custom field vs using the one provided one. The above post discusses adding such a field. Hopefully that helps but also is there a reason not to use the default field and add a context for your project/request type?

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