Reply to customer - cc other emails option

[Charles Kung]

Hello,

It's so common and basic feature when replying to customer's email and cc more emails as an option.

I have been searching for days still can't find a way to do so. 

Please advise if the option is available. If not, any suggestions.

[Jack Brickey]

Hi Charles, so the Request participant won’t meet your needs?

[Charles Kung]

Hello Jack,

Yes. just found out "Request participant" should solve the problem.

It appears that we need to create the accounts first before we can add/change "Request participant".

We will test more and update our findings soon.

Thanks,

Charles

[Tom Lister]

Hi @Charles Kung 

would @mention syntax work for you? 

You can manually force mentions in text edit mode with syntax 

[~name@domain.com]

I have an idea users won’t get emails if they haven’t got permission to see the ticket.

Tom

[Charles Kung]

Hello Tom,

I tried it but it only allowed one email address in the Reporter field,

Thanks

Charles