Remove all visibility of Reporter from ticket

[jennifer_doll]

I would like for a user to submit a ticket and then never have access or visibility to that ticket again. They will be directed to another ticket that acts as a dashboard for that ticket's process.

What's the best way to keep the original parent ticket reporter anonymous/uninvolved?

Thank you!

[Brandon Viertel]

Morning @jennifer_doll - 

This can be set via Security Levels. You will need to add or adjust the Security Level to not include the Reporter and Service Desk Customer, so that it's just limited to agents via the agent view. 

Thanks!

Brandon