Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Remove Escalate button from Customer Portal

Servane Garcia
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 4, 2024

Hi, 

I'm working on setting up this project : https://azerion-advertising.atlassian.net/jira/servicedesk/projects/ID/queues/custom/4 and I have defined a specific worklow for the issue type 'support' which I use on almost all my resquest types. 

Workflow is : https://azerion-advertising.atlassian.net/secure/admin/workflows/ViewWorkflowSteps.jspa?workflowMode=live&workflowName=Copy%202%20of%20ID%3A%20Service%20Request%20Fulfilment%20workflow%20for%20Jira%20Service%20Management

 

My issue is the following : when I'm testing with an external address, I'm seeing a button 'escalate' on the customer portal (see screenshot)  screenshot escalate button.png

The strange thing is I don't see this transition in my workflow and therefore, cannot untick the option 'Show transition in the customer portal' so I'm confused on how to proceed here. 

Can you help ? 

Thank you, 

Best, 

Servane

2 answers

1 accepted

1 vote
Answer accepted
Nicolas Grossi
Banned
July 4, 2024
Jehan Bhathena
Community Champion
July 6, 2024

Hey @Servane Garcia 

If @Nicolas Grossi 's answer helped please mark this thread as Accepted so that it is more visible the the rest of the community.

🍻cheers

0 votes
Servane Garcia
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 8, 2024

Hey there, apparently I missed one ! 

Thank you, 

Best

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events