How to remove Resolve/Cancel/Escalate buttons?

[Alexander Developer]

Hi! How to remove (Resolve/Cancel/Escalate) buttons for regular users when they created their request?

[Amanda Kirk · Accepted solution]

Those links represent transitions in your workflow. These have been purposely made visible to the customer.

To reverse this, modify the workflow, altering these transitions to disable "Show transition in the customer portal "

[Alexander Developer]

I roughly understand that I need to make changes in Jira, can you please help me to find the right path?

[Amanda Kirk]

Jack appears to have left the instructions above.

[Jack Brickey · Accepted solution]

you will do this w/in your workflow. Edit the workflow and find each of those transitions associated w/ these, click on them and then uncheck the expose in portal on the popup.

[Alexander Developer]

I know that this can be changed in Jira, but I can't find where exactly. Can you please help me to find the right way?

[Jack Brickey]

Once you get into editing the workflow it should make sense...

1. go to Project settings > workflows and click the edit icon of the workflow associated with the issue type
2. click on the transitions between statuses for resolve/cancel/escalate (one at a time). When you click on a transition there will be a pop up and in that pop up will be a tick-box to expose the transition to the portal.

reading material - show-a-workflow-transition-in-the-portal