Receive notification when description updated

[Rosa M Fossi]

Is there a way to configure an automation to notify a certain user(s) when a ticket's description is edited?  

We just need it for the description... 

[Fabio Genovese · Accepted solution]

Hi Rosa, 

I think you can do this using Automation for JIra (the pro version). Using it you can configure a rule where, if Description field is modified, an email is sent to a specific user or group of user.

Using the wizard can configure the condition and the action you need, as shown in image 

Hope this help :)

Cheers

FABIO

[Rosa M Fossi]

Dang~  that looks super useful Fabio.  Sadly, we're on the Cloud Version.  I checked the app in the marketplace, but it doesn't offer one for Cloud :( 

Thanks for your response though!

[Fabio Genovese]

@Rosa M Fossi

Automation exists for cloud (I've used it) ;)

https://marketplace.atlassian.com/apps/1215670/automation-lite-for-jira-cloud?hosting=cloud&tab=overview

Let me time if it's possible create a rule for this. If use lite version, youhave only 300 execution (I will check). But I think exists the PRO version for cloud.

[Rosa M Fossi]

Hmm~  The initial link didn't have the drop-down reflecting cloud availability.  I should've dug a little deeper.   ;)

Thanks so much for your response again. I'll check it out!!! 

[Fabio Genovese]

Thanks to you. Hope this help you :)

[Rosa M Fossi]

I just wanted to post here and say THANK YOU for the response. We've trial'd Automation for JIRA cloud, and it is a beautiful thing!