Queue visibility to people who are not agents and who do not have a license

[Brian Goodson]

I have stakeholders looking to view the requests that are in our queue, but some do not have a Jira license and others can only be added as participants. Is there any way to give visibility into tickets to these people without making them an agent? 

[Mikael Sandberg]

Hi @Brian Goodson,

Welcome to Atlassian Community!

Yes, it is possible to add users as collaborators in a JSM project. The requirement is that those users have a Jira license assigned to them. They will be able to view requests and add internal notes, nothing else. You can learn more about the roles in JSM in this KB.