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Query open/aged tickets more than 1 month old

Ula Fitisemanu
Ula Fitisemanu
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June 18, 2025

How do I query all open/aged tickets that have breached SLA?

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Dwight Holman
Dwight Holman
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June 18, 2025

I'm not entirely clear what you want to achieve - can you expand your question? What do you want to see...

  • open tickets created > 1 month ago
  • open tickets not updated for > 1 month
  • open tickets exceeding SLA by more than 1 month

Perhaps the documentation on creating JQL queries for JSM would help:

https://support.atlassian.com/jira-service-management-cloud/docs/write-jql-queries-for-slas/

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Ula Fitisemanu
Ula Fitisemanu
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June 18, 2025

Thanks for the link, will check it out.

 

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