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Pull Stats Into Graphs

Andrew Baxter
October 15, 2018

Hi

Is there a way to pull stats in JIRA Service Desk based on the following items below and have them generate into a graphical report which can be displayed on a JIRA Dashboard? If so, are there any How-To's on doing this?

 

Total Number of Request Created

Total Number of Request Resolved/Closed

Backlog of Tickets

Average Resolution Time

Time to First Response, Time to Resolution

Number of Escalated Tickets

Customer Satisfaction (So users who have filled out the survey)

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