Problem with groups

[Yana Baklaikina]

Hi, Jira users! During last month there are periodic problems with "user groups". You can see group in a list of groups, but you can't edit group or delete it ( message:"group not found") . At the same time another user can see the group and edit or delete it. Why does it happen and how to solve this bug?

[Nic Brough -Adaptavist-]

Are you using internal user accounts, or an external directory?

I ask because this can happen when the external directory is having connection problems, or is incorrectly configured (usually when the user in Jira that connects to it has read-only access, but the directory settings in Jira tell it that they are read-write)

[Yana Baklaikina]

We use internal accounts, And it can be different states of the group during the day. You can edit the users of a group, and after a few hours the same group is not found

[Nic Brough -Adaptavist-]

Ok, you'll need to read the logs for group related errors.  See <jira home>/logs/atlassian-jira.log

[Tansu Akdeniz]

Hi @Yana Baklaikina 

Welcome to the community.

Did you investigate atlassian-jira.log file? Is it an internal group?

[Yana Baklaikina]

Hi, it is internal group