Priority not available in custom rule

I am trying add priority to a custom rule (Automation). However I can not choose the field priority.

How can I add the field priority to a custom rule?

1 answer

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Where are you trying to add this? You should be able to use “Priority” in the JQL for the goal. Example below...

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Hi Jack,

Sorry for the late response.

I went to my project, opened "Automation", created a "Custom rule" and tried to add the field "Priority" as a rule.

I was able to add "Urgency" and "Impact", but could not choose "Priority".

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By the way, The same happens if I try to edit the SLA

The field Priority is available in our requests.

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ok so i'm not sure what i was thinking when i originally answered you as I was thinking SLA when clearly you were talking automation. :-(

In any event...

So how about simply trying a simple automation rule, i.e. just select the priority w/o the JQL.

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So sorry, didn't see your response (I was on leave).

I could'nt get it to work so I created a new project, tested it and got it to work.

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