Pricing and amount of customers ...

[Robert Kuchar]

This question is in reference to Atlassian Documentation: Customer

JIRA Servicedesk Cloud Edition:

Does it mean, that if I have 3 agents who works on tickets, and 100 customers, is it sufficient to buy the subscription for up to 3 agents ? (in other words, there is no limitation on the amount of customers)

[Nic Brough -Adaptavist-]

Yes, customers do not need licences (They will if you want them to log into JIRA and see projects and issues, rather than just their service requests)