Passing tickets from JIRA Service Desk standalone app to JIRA.

Hello all,

We have a JIRA Service Desk standalone app and a legacy JIRA environment.

Ops use JSD and Dev use JIRA.

We have a need to pass tickets backwards and forwards between the two teams by keeping both environments where Ops use JSD and Dev use JIRA.

Can anyone advise of the cleanest / best / quickest way to achieve this if possible?

Thanks,

MC.

1 answer

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0 votes

There are different solutions on the marketplace - check following query
https://marketplace.atlassian.com/search?q=issue+synchronisation

We are the team behind Exalate (which is one of these solutions)
https://marketplace.atlassian.com/plugins/com.exalate.jiranode/server/overview
It fully covers your use case, and we are very willing to help in case you decide to evaluate our solution.

Feel free to book a meeting at your convenience here
https://exalate-demo.youcanbook.me

Francis

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