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Only "Service Request" issue types show up in customer portal?

Only "Service Request" issue types show up in customer portal?

Whenever a user creates an issue, he/she can view their own issues just fine.

However, when we create an issue, the reporter (customer) can only see it once we set the request type to Service Request.

But we would still like to use the other request types to distinguish issue types, and have them visible for users on the customer portal. Is this possible to do?

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Hello Robin van Es,

You can solve your problem with this documentation https://confluence.atlassian.com/servicedeskserver030/setting-up-request-types-761768780.html

Lemme know if you still have any doubts.

Regards.

Lameck.

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Sorry for the 2 duplicates, server wasn't responding at the moment and I couldn't see my own questions.

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This is a duplicate of Only "Service Request" issue types show up in customer portal?

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Only "Service Request" issue types show up in customer portal?

3 answers

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