Notification Fail to Send, system send mail shows users being removed?

[Ray Hirschi]

Send mail test is showing usernames as removed yet they are current and active users.

[Angélica Luz]

Hello Ray,

Welcome to Atlassian Community!

Testing on my local site, I wasn't able to replicate the same issue.

I found a bug that might be related, but it's not regarding the "Send email" feature.

• User displayed as removed in CSV exports even though it is active

Were the other users added, removed, and readded?

Did you send the email to a role or a group?

Please, let us know more details about the steps you are following for us to replicate here. 

Also, just to let you know that usernames were removed from Cloud products, so in case we can replicate, we can create a feature request or a bug for them to add another information on this field, like the user ID or remove the column and let only their full name.

• Say goodbye to usernames in Atlassian Cloud

Regards,
Angélica

[Ray Hirschi]

Were the other users added, removed, and readded?

• Yes, this is the case with the two users list. Both had been delete and readded.

Did you send the email to a role or a group?

• I have configured for both... same result. No matter the changes I am unable to send email notifications to these two accounts.

[Angélica Luz]

Thank you for the details, Ray.

I deleted an account on my site and readded and I was able to replicate the issue regarding the username.

Even if it shows as "removed" the email was sent successfully to the user.

This issue that you are facing is related to a bug. It seems that the user is not mapped correctly to their previous username when adding them back to the site.

• User displayed as removed in CSV exports even though it is active

I added a comment informing that it also happens to the Send email feature.

Please, click on "This affects my team" and also Watch to receive notifications about the bug.

Also, confirm with the users if they received the notifications because even showing as removed, they are active and they should receive the notification.