Not receiving email for password reset

[vincing]

Today I tried to log in Jira and was informed can't log in, so I choose to reset password. I reset it 5+times more, but haven't received any email for password reset yet.

[Prachi Bolar]

Hello.

Welcome to the Atlassian Community 

I understand that you are not receiving emails. I suspect this is due to the email suppression

Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email. The recipient may not be available due to various reasons some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc.

We have a community post that can help you to un-suppress emails. Please find the posts below

https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025

https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433

If still any issues, request you to reach out to support here: https://support.atlassian.com/ so that we can further check the account.

Thank You,

Prachi

[Mohanraj Thangamuthu]

Hello, Good day. You can work with your site admin to check if you user account has been blocked. Refer to https://community.atlassian.com/forums/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025