Not receiving Verification mails

[Sarah Mohamed Lotfy]

Hello, please need your help I didn't get any verification mails from Atlassian and can't login to my  account

Please help me

[Prachi Bolar · Accepted solution]

hello @Sarah Mohamed Lotfy ,

Welcome to the Atlassian Community 

I understand that you are not receiving emails. I suspect this is due to the email suppression

Adding to the suppression list is a mechanism to avoid spamming recipient mail servers and indicating that an error has occurred, having identified they are not available to receive the email. The recipient may not be available due to various reasons some of which are, but are not limited to - DNS Resolution, Mailbox being full, Network issues, Firewall rules, Mailbox unavailable, Mail Servers facing reach-ability issues, User not setup, mailbox being inactive, etc.

We have a community post that can help you to un-suppress emails. Please find the posts below

https://community.atlassian.com/t5/Jira-articles/Unblock-user-invites-to-Jira-with-our-new-unsent-invitations/ba-p/2698025

https://community.atlassian.com/t5/Jira-articles/Unblock-users-in-Jira-with-our-new-unsent-email-audit/ba-p/2724433

the email has been un-suppressed from our end and now you should receive the emails

Thank You,

Prachi

[Prachi Bolar]

Thank you @Sarah Mohamed Lotfy  :) I have also gone ahead and removed your email address from the question as this has been addressed 

[Sarah Mohamed Lotfy]

Issue resolved, thank you so much