Not receiving Email Notifications

[Pooja V J]

Hello,

Since some month, me and my team didn't received any e-mail from JIRA, Confluence 

We all have the e-mail notifications set ON.

In addition I tried to modify my e-mail address : I never recieved the e-mail to perform it.

I see in other thread https://community.atlassian.com/t5/Jira-Software-questions/Not-receiving-email-notifications/qaq-p/1672564 that some e-mail address can be blocked. Someone from Atlassian can check ?

[shib saha]

Hi @Pooja V J , Yes, sometime some user gets blocked at the atlassian side because of notification not getting delivered multiple times and you email id moves to suppressed list and you stop getting any notification from atlassian.

Raise a support ticket with atlassian and they will unblock you from atlassian side and you will start getting the notification again.

Hope this is helpful!