Not possible to add request type group.

[Vanja Støen]

According to documentation(https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html) it's possible to add request type groups. This is not possible in our JIRA Service Desk Cloud setup. Is this a bug?

image2016-11-18 11:5:4.png

[Jack Brickey]

Chris,

the feature is that and works. See images below. In my instance displayed I current have 3 groups: Fortress...., General, Access. Add a group by clicking the "Add group"

image2016-11-18 11:14:53.png

[Vanja Støen]

Thanks, Jack, but unfortunately the "Request types" overview with the "Add group" is not present in the project:

image2016-11-18 11:20:14.png

I do have all the admin rights required.

How do I proceed do have this fixed?

[Jack Brickey]

Odd, seems to be a permissions thing. You should have access if you are System or Project Admin. So I assume you can do other sysadmin functions, e.g. if you go to Email requests you can modify the email, etc. If that is the case then I suggest contacting Atlassian Support to open a ticket.

[Jack Brickey]

Chris,

i'm sure you have this right but just in case - https://confluence.atlassian.com/adminjiracloud/customizing-jira-service-desk-permissions-776636379.html

[Pierfrancesco Cocco]

I latest version I can't see any ADD BUTTON in order to ADD group.

Was deleted ??

Any HELP, please...

P.

[asarda_]

Hi Chris,

Any update on this? You should be seeing the Request Type grouping.

Cheers,

Amogh