Not able to login with sso .

[Charu Chandak]

This is my jira ticket me and my team members are not able to see this by their sso login to jira, previously its working fine .

https://aaft-noida-website.atlassian.net/browse/AU-45.

its been more than 48 hours that we are facing this issue .

[Jayesh]

@Charu Chandak 

Kindly share the screenshot of the error you get, it will help to investigate the issue.

From the overview I suggesst its Atlassian Access or Guard Lapse of subscription which can be resolved by atlassian support.

If you are org admin check the same in Billing/Subscriptions by accessing admin.atlassian.com

Thanks
Jayesh R

[Charu Chandak]

This is the error i am getting

[Jayesh Raghuvanshi]

Hello @Charu Chandak 

I can see you are logged in as jitendra.sharma@aef.edu.in, can you confirm this is correct?

Thanks
Jayesh R

[Jayesh]

Hello @Charu Chandak 

I can see you are logged in as jitendra.sharma@aef.edu.in, can you confirm this is correct?

Thanks
Jayesh R

[Charu Chandak]

No Jayesh, 

Actually this is assigned to that is and I am the administrator for this project , and I am also unable to get it login.

[Jayesh]

Hello @Charu Chandak 

Kindly go through this KB Article for the same error https://support.atlassian.com/confluence/kb/user-cant-access-confluence-cloud/

Thanks
Jayesh R

[Jayesh]

Hello @Charu Chandak 

For Jira I am assuming this as permission issue for your user account, see below https://jira.atlassian.com/browse/MP-72

Thanks
Jayesh R

[Jayesh Raghuvanshi]

Hello @Charu Chandak 

Kindly provide an error screenshot which will help us to investigate, as a precautionary step suggest you to open a ticket with Atlassian Vendor for the same.

Thanks
Jayesh R

[Jayesh Raghuvanshi]

Hello @Charu Chandak 

The error is linked to issue https://jira.atlassian.com/browse/MP-72

[Trudy Claspill]

Hello @Charu Chandak 

Welcome to the Atlassian community.

We are a community of users of our own Jira instances. We don't have access to your instance.

If you are having a login problem with your Jira instance, you should start by contacting the administrators of that instance to report the problem.

If you are the administrator of the instance, please provide more information about the symptoms of your problem and we will try to offer advice. What error message are you getting? How is your SSO configured?

[Charu Chandak]

See this is the error I am getting from last three days 

[Trudy Claspill]

Are you the Organization Administrator for the Atlassian Cloud Organization under which this site exists?

If not have you reported this problem to the technical support team that administers the Jira system you are trying to access?