Not Displaying All Epics in Plan

[Adrian Avalos]

Hello. I have a jira plan in which I should be able to see 15 epics tagged as Fix Version 6.8 according to the jql query associated with the plan. However, it's only pulling in 13 epics. Not sure why the the two epics are not reflecting in the plan. 

[Trudy Claspill]

Hello @Adrian Avalos 

What is the source for your plan?

Are the missing Epics already marked as Done?

Check the settings for Exclusions in your plan.

1. Go to Plan Settings > Work in Your Plan.
2. Click on the Removed Work Items tab.
3. Check the Resolved work items setting. If the Epics are Done and have been done for the period of time specified or longer, then they will not be shown in the plan.
4. Click on each of the three tiles to show the details of exclusions for that area, to see if one of those exclusion options is set in a manner that might exclude the Epics.

[Adrian Avalos]

Hi @Trudy Claspill thanks for your response. My view looks a bit different than your screenshot but here are details

Missing Epics are marked as Done. Source for plan is found for me a little different. Issue sources is coming from two saved filters. I navigated to it by clicking... Configure > Issue Sources > And in here I see my two saved filters

In left navigation bar when I click on Removed issues which I think is the same as Removed Work Items tab it's empty. Exclusion rules is empty too

[Trudy Claspill]

Thank you for the additional information @Adrian Avalos .

While your post tags indicate you are using the Premium Jira Cloud plan, the image you provided is actually from a self-hosted Jira Data Center environment. My image was from Jira Cloud.

How long ago were the Epics marked as Done?

Do the Epics have more than one Fix Version value?

Do you have any filters applied to the view in the Plan where you don't see the Epics?

I see in your image that your plan appears to include 5844 issues. According to the latest Jira Data Center documentation Plans are limited to displaying 5000 issues. There is nothing in the documentation about what exactly happens when that 5000 issue limit is exceeded.

[Adrian Avalos]

Got it I did not know that. Thanks for clarifying

Adding details below to questions

Epics were marked as Done 18 days ago

All Epics have two Fix Versions 6.8 and 1.0

I have two filters applied. One for Project Epics are housed in and one for Fix Version 6.8

Also edited filter to show only issues created within last year and brought list down to roughly 2000 issues to get under 5000 limit but missing Epics are still not appearing

[Trudy Claspill]

This one is puzzling me.

Are the 2 missing Epics in a different project than the 13 that are present?

If you have no filters applied to the view do the missing 2 Epics appear?

[Adrian Avalos]

Same. 

But the Epics are in the same project as the 13 that are present

Also turned off filter for release and browsed through all Epics appearing in roadmap after enabling that and Epics were still not seen

[Trudy Claspill]

Ok, so it is not an on-demand filter that is hiding the the two Epics.

And they were marked as Done recently.

You said:

Also edited filter to show only issues created within last year and brought list down to roughly 2000 issues to get under 5000 limit but missing Epics are still not appearing

Did you edit the filter outside of the plan vs. applying on-demand filters within the plan?

When you edit the source filter (or a copy of the source filter) outside the plan to reduce it to only items created in the past year, do the two Epics show up in the results?

[Adrian Avalos]

When I brought the issues count down from 5000 to 2000, jql filter was edited that was used in Issue Sources, outside of the plan. The two Epics do show up in these results

[Adrian Avalos]

Found out what was causing problem. Missing Epics were set to Done in status and Resolution, but for some reason Resolved Date tied to Resolution wasn't updating. Found a way to fix that and they're now appearing

[Trudy Claspill]

Interesting!

I'm not sure I would have thought to check that.

Good job!