None of our Groups have Product Administration permissions.

[Tim.Bailey]

We are using JIRA Cloud with the new interface. About 60 users, about 30 groups, including the normal Admin Groups. When I review Properties --> User Management --> Groups NONE of the groups including all of the admin groups have 'Product Administration' permissions.

I am trying to add an App, and getting permissions denied responses. I believe the two are related.

How to I assign Product Administration permissions to a Group?

Do I need to find the first account that set up JIRA - is there some inherent super user access attached to this account. 

Any help would be welcome. 

[John Funk · Accepted solution]

Hi Tim,

None of my groups have product access either, and I don't believe that is necessary. 

What exactly are you trying to do and where is it failing? 

[Tim.Bailey]

I have just found a fix, so @John Funk please excuse me for hijacking my own thread. 

To manage Apps (and some other stuff) you need the to be a member of the JIRA Systems Administrator group. This did not exist on my system.

Finally found a post that suggested that you just create a group with the correct name jira-system-administrator, add myself to it and also give the Group product access to JIRA. 

Logged out and back in again for good luck and as if by magic I can administer a lot more of JIRA than I could before, including Apps.  

So, if you do not have the correct groups present in JIRA Cloud, just create them using the correct magic words.