Need to create a custom jira service desk report based on Organization VS Issue Type

[Karthik Sriraman]

Hi,

Currently am not able to create a customer Jira service desk report which will basically give statistics of issue types (Incident Report/ Support Request/ Feature Request etc) of various organizations/customers using our Jira support desk .

The report should have the count of various Issuetype for all the available organizations/plants in the rows .

Have attached a sample screenshot which explains my requirement.

Can you please guide us with the steps in creating this report .

The associated Jira fields are:

Organizations = Organization/Customer

issuetype = Various issue type /categories.

Please let us know for any other clarifications.

Thanks
Karthik

[Angélica Luz]

Hi Karthik,

I saw that you opened a ticket with our support related to the same question.
I'll be watching the ticket and as soon as we have a resolution, I'll post here.

Regards,
Angélica

[Karthik Sriraman]

Sure Angelica, all your help on this will be highly appreciated!

[Angélica Luz]

Hi Karthik,

I saw that the ticket was resolved and was suggested for you to use an add-on to be able to get the reports and it worked:
- All-In-One Reports for Jira
- Charts & Reports for Jira ServiceDesk
Please, let us know if there is something else we can help.

Regards,
Angélica