Migrate jira cloud to data center

[kiran pamulaparthy]

Hello,
I am trying to migrate cloud to data center.

1. took backup for server on jira cloud.

2. installed datacenter on one of the ubuntu machine on azure.

3. I tried project import but I was getting an error no 'Key' for 10025

4. so then I tried to install data center on different machine, while setup after DB details, I tried importing existing data ( I copied the backup on data center server at /var/atlassian/application-data/jira/import then  once the importing is done.
it's taking me to help center page but it shows my projects from cloud but I am unable to do anything with those projects.

5. what credentials I use to login (i didn't setup any credentials). sysadmin/sysadmin works but I can't create any users or projects etc...

this is the file I used to install Jira.

atlassian-servicedesk-5.11.3-x64.bin

Please help me here.

[Michel Neeser]

Hi @kiran pamulaparthy

To add to the answers from @Reese and @Robert Wen_Cprime_:

Please make sure that you are following this migration guide step by step, in case you didn't check it already.

Hope this helps.

[kiran pamulaparthy]

Hello @Michel Neeser  I followed that guide, once I login using sysadmin, there is no option to change the password. 

[kiran pamulaparthy]

[Michel Neeser]

@kiran pamulaparthy As already mentioned by @Robert Wen_Cprime_, this is the help center of Jira Service Management. If you want to migrate Jira Software, you need to change your binary as described in the guide I provided above.

[kiran pamulaparthy]

Hello Michel,
I tried with binary file: atlassian-jira-software-9.12.0-x64.bin but I still get the same error. Am I doing anything wrong here?

[Michel Neeser]

@kiran pamulaparthy Please check out this post, maybe this helps with the error you're getting.

[kiran pamulaparthy]

@Michel Neeser  I tried that but didn't help.
Thank you!

[Robert Wen_Cprime_]

So, what type of projects are you migrating from Cloud to Data Center?  It looks like the binary you have is for Jira Service Management(JSM).

[kiran pamulaparthy]

I created a few sample development projects and trying to migrate them.

[Reese]

I'm surprised you're migrating to DC. Not related to your Q&A, but why are you migrating? Security? Customisation? Some other reason?

> 3. I tried project import but I was getting an error no 'Key' for 10025

Might help if you were more descriptive. Have you tried a FULL restore instead of per project restore from Cloud to DC?

[kiran pamulaparthy]

I tried a full restore.

We are migrating for different reason( looks like cloud doesn't support sso )

[Robert Wen_Cprime_]

Cloud does support SSO.  You need to add Atlassian Access, a separate product that connects your Atlassian Cloud organization with your IdP.

https://www.atlassian.com/software/access

[kiran pamulaparthy]

Thanks, That's good to know.
Still wanna try this cloud to DC migration :).