Me and all my team stopped receiving email notification..pls help

[Sirajudheen k]

I am using the free paln.

Me and all my team stopped receiving email notification..pls help

[Trudy Claspill]

Also, note that with the Free plan you get only 100 email notifications per day. When that limit is reached each day, Jira will stop sending notifications.

[Sirajudheen k]

Thanks for the valid info.

But we didn't receive even a single email.

Thanks

[Bill Sheboy]

Hi @Sirajudheen k 

There was an open incident reported on this yesterday by Atlassian, and there are still some apparent delays.  Please watch here for updates:

Outlook users not receiving emails from Jira products

https://jira-software.status.atlassian.com/incidents/t2j8cg07yj15

And, for symptoms like this it is a good idea to check the support dashboard to see if Atlassian already knows about a problem: https://status.atlassian.com/

Kind regards,
Bill

[Sirajudheen k]

Thanks for the info.

But we are using Gsuit subsection, so all of my team are using gmail based email service.

Thanks 

[Jack Brickey]

Please provide more info…

• are you using CMP or TMP project
• have you looked at the notification settings 
• any idea on what may have changed since notifications ceased?
• are any notifications being received by anyone?

[Sirajudheen k]

Thanks for reaching out to me.

• TMP
• Yes checked, everything enabled
• No idea
• Non of my team are receiving emails on ticket updates

Thanks 

[Jack Brickey]

are other projects working? if not I wonder if your issue is similar to what is discussed here - Not-receiving-email-notifications 

[Sirajudheen k]

No projects working.

Thanks for sharing the thread.