Mapping Severity from Jira IHM Tickets to Opsgenie

[Hritwika.Dubey]

Hi,

We are currently integrating Opsgenie with Jira, and we've encountered an issue with mapping severity levels for IHM tickets.

In our organization, we use severity for Jira IHM tickets, whereas Jira OSC tickets use priority. Opsgenie appears to only support mapping the priority field from Jira, which works fine for OSC tickets. However, for IHM tickets, this limitation prevents us from correctly mapping severity levels to Opsgenie alerts.

This mismatch is causing us to receive unwanted or unnecessary alerts for IHM tickets because the severity information isn't being utilized.

Is there a way to map the severity field from Jira IHM tickets to Opsgenie, or any workaround to achieve this functionality?

[Hritwika.Dubey]

@John Funk thank you for acknowledging this questions but can you please help me with it? 
I would really appreciate it : )