List with linked tickets from different projects

[Martina Petkova]

During PIRs, we occasionally generate actions which require work from data or software engineers; in these cases, we should have generated a Jira ticket in the relevant project and linked it to the service request in the SD project. I need a list of these tickets (including both SD tickets and the linked project tickets)

[Trudy Claspill]

Hello @Martina Petkova 

In the Search For Items feature you can search for the issues in the SD project, change the view of the results to List, and add the column for Linked Issues. That will show the keys for the issues linked to the SD issues.

If you want a list that shows the details for the linked items then you will need a third party app that extends the capabilities of JQL.

Natively you can create a JQL statement to get the issues linked to only one specified issue using the linkedIssues() function

https://support.atlassian.com/jira-software-cloud/docs/jql-functions/#linkedWorkItems--

You would have to use multiples of those statements plugging in the key for each SD ticket manually to get all the linked issues.

If you want to be able to filter for a list of SD issues based on some criteria, and then get all the linked issues also for that dynamic list of SD issues, that would take a third party app like ScriptRunner Enhanced Search, or one of the others that extends issue search capabilities. Do you have any such apps, or are you open to acquiring such an app?