Link JIRA to JIRA service desk

[Sachin Bal]

Hi,

I was following this video to link JIRA to JIRA service desk https://www.atlassian.com/it-unplugged/best-practices-and-trends/solve-tickets-jira-service-desk . Unfortunately due to the change in the issue view, I am no longer able to "create linked issue". Can someone please help me with this?

I am attaching two files, "old view.png" is the view as per the old format in which I can "create linked issue" and "new view.png" is the view as per the new format in which I am not able to "create linked issue" 

[Tansu Akdeniz]

Hi @Sachin Bal ,

It seems that there is an open ticket for this: JRACLOUD-70794

Please check it.

Regards

[Jack Brickey]

yes. this is indeed a big issue IMO. I'm going to chat w/ some folks at Atlassian and see if we can get some idea of a position on the issue.

[Sachin Bal]

Thanks, Jack. Were to able to chat with the folks at Atlassian? Do let me know.

[Sachin Bal]

@Tansu Akdeniz I have checked the open ticket and it was opened in Oct 2018. It will be difficult for us to use the workaround. I would really appreciate, if we could get a solution for the same