Last activity date/Last login date of customer coming from an active directory

[Alex Koxaras -Relational-]

Hi community!

My time to ask a question! :)

I'm facing the following problem: I want to know the last login/activity date of all customers from a JSM project. Before all of you rush and say go to "Portal-Only Customers" list and see their activity, I'll have to inform you that:

• My customers are coming from an Active Directory
• They all have site access
• They all belong to a "X" group coming from the AD, without product access.
• This X group is added from "People" as a service desk customer
• All customers appear in the "Customers" section of my project

However, NONE appears on the portal-only customers section. All the exports I've tried to get (from managed accounts to jira groups) include all these people, but they don't state their last activity date. Jira only includes this information for all licenses holders.

The only place I've managed to get a last activity date of such a user was under managed account user information. There Jira has when that user logged in for the very last time, browser, OS etc)

But the above only is not sufficient, as I want to be able to have a holistic view of all users.

Any thoughts?

Cheers,
Alex

[Angélica Luz · Accepted solution]

Hello @Alex Koxaras -Relational-,

Thank you for your question!

When it comes to the Last Activity, it will only consider those users that access Jira/Confluence. 

Customers with an Atlassian account will log in as any other user, but they are redirected to the portal since they don’t have any license, so their login won’t be considered to the Last Activity. This is for normal accounts and managed accounts.

There are suggestions for that:

• Enable "Last seen on" activity for Atlassian accounts with only site access(JSM customers)
• Last active column in managed accounts export file does not consider portal access

Please, vote and also watch the tickets above to be notified of the updates from our product managers.

Kind regards,
Angélica

[Alex Koxaras -Relational-]

Thank you @Angélica Luz for your reply!

I received more or less the same reply from the support :(