JiraLockedError - Jira Servicedesk install

[Thomas Singam]

Hi

i am trying to install Jiraservice desk as we are migrating to a local hosting. we have a Windows server 2012 and everytime i try to perform the first setup to link it to our DB i get this error. I have been trying to resolve it by removing the lockfile as well as plugins but still no resolution. Can someone point me into the right direction.

Thanks
Thomas

[Thomas Singam · Accepted solution]

Problem is that i have installed Bitbucket which is working fine however i need the service desk too

just install them on a different directory and that will resolve the issue ?

[Nic Brough -Adaptavist-]

I'm sorry, I don't understand.  Bitbucket and JIRA are independent systems, I don't know what Bitbucket has to do with a broken JIRA installation.

[Nic Brough -Adaptavist-]

The lock file exists to stop you running more than one JIRA against a home directory and database.   Removing it will not help you - it's there for a reason.

What does your log file say is the reason it's failing?  (Check atlassian-jira.log from startup through to the error)