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Jira stuck in infinite redirect loop, can't access anything or submit a bug report.

Max Braun
May 6, 2026

My team is having the same issue as these users:
https://community.atlassian.com/forums/Jira-questions/can-t-login/qaq-p/3214236

https://community.atlassian.com/forums/Jira-questions/Jira-site-stuck-in-infinite-redirect-loop-cannot-access-anything/qaq-p/3228588

https://community.atlassian.com/forums/Jira-questions/Cannot-login-into-my-jira-account-Browser-gets-stuck-in-a/qaq-p/3063628

Since yesterday morning, neither I nor other members of my team have been able to access Jira. Going to [org-name].atlassian.net starts a seemingly infinite redirect loop that gives up after a few minutes with:

It looks like our database is taking a little longer than usual to sync up. Wait a few moments then try again.

I have access to another Jira board in a different org under the same account, and that one is working fine. I have cleared cookies and cache, tried an incognito window, and tried another browser that I never use, nothing has worked.

I attempted to submit a support ticket, but when I try to enter our cloud URL I get:

Sorry, we can't find this Cloud URL.

1 answer

0 votes
Aaron Pavez _ServiceRocket_
Community Champion
May 6, 2026

Hi @Max Braun 

Do you still have problems logging in? There was an incident yesterday.

https://jira-software.status.atlassian.com/

Screenshot_20260506_121423.jpeg

Regards

Max Braun
May 6, 2026

Yes still having the same issue.

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