can't login

[이동윤]

Hello,

I am experiencing an issue when trying to access Jira today.

Whenever I attempt to log in, the system automatically logs me in, then immediately redirects the page, and the process repeats continuously. This results in an infinite loop of auto login → redirect → auto login, making Jira completely inaccessible.

Details:
- The issue started today and persists throughout the day.
- The problem occurs consistently every time I access Jira.
- I am unable to reach the main Jira dashboard due to the repeated redirects.

Could you please check if there is an authentication or redirect configuration issue on my account or the system side?

Please let me know if you need any additional information (browser, screenshots, logs, etc.).

Thank you for your support.

Best regards,

[이동윤 · Accepted solution]

Thank you for your response.
After a few hours, the connection started to work normally even though I didn't take any action.

[Dave LIAO]

I'm happy (that you have access again) and sad (that we don't know what the root cause was). 😅 

[Dave LIAO]

@이동윤 - 👋 hello 이동윤!

If you have access to more than one Jira Cloud instance, does this behavior appear for both instances? 🤔

Does this behavior persist in an incognito browser window?

• If not, at least you have a workaround to access your Jira spaces...
• Also, if not, I'd clear your browser cache and cookies to help resolve the issue.

[Sandro Leone - EPS]

Hi there @이동윤 

Are you a Jira administrator? If not, I would suggest you try to contact them directly.

If you are, can you try to directly access yourinstance.atlassian.net/admin and log in?

Also try another browser, delete cache and cookies, hard refresh (ctrl shift R).

BR