Jira service desk upgrade

[Kris Van de Vijver]

I was asked to migrate Jira Service Desk from 7.10 to 7.11.

Everything seems to work but when I start the new version, the sidebar (of f.e. service desk project) doesn't contain the sidebar shortcuts/icons that show up in the old version (Customers, Reports, etc).

When I look at the service desk icon, in the old version there's a little green screen in the icon, but this is not visible in the new version.

See attachment.

Can anyone tell me what this means?

Many thanks!

Kris

[Francesc_Arbó]

Hi @Kris Van de Vijver,

This Jira Service Desk project, does it shows any other strange behaviour? If not, just edit this project and set the Service Desk project type again.