Community
Q&A
Jira
Questions
Jira service desk knowledge base - customer asked to log in

Jira service desk knowledge base - customer asked to log in

Is it expected behaviour that a user navigating to a knowledge base article must log in to confluence?

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes

Frode,

There is an Atlassian Confluence ticket open on this (see below). Depending on your situation there is a work around. You will find details in the ticket from Oliver Wessels that worked for me. Basically you need to have anonymous access disabled and setup the KB from w/in the JSD project itself. If you have further questions LMK.

you can reference this issue to learn more - CONF-30161.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Thanks for your reply but browsing through i found this: https://jira.atlassian.com/browse/JSD-4350 that is actually more in line with what i'm looking for.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Yes that was one of the variations that evolved from the discussion on CONF-30161. Now if they will just implement.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Forums

Q&A

Community resources

Support

Top groups

Community resources

Support

Learn

Community resources

Support

Events

Community resources

Support

Jira service desk knowledge base - customer asked to log in

1 answer

Comments for this post are closed

Was this helpful?

Thanks!

TAGS

Community showcase

Atlassian Community Events