Jira required custom field deleted wrongly

[Melih]

hi,

i was making improvement on service desk, i wrongly deleted required custom field and now, im making changing on service desk --->projects------>Helpdesk------>request type----->Edit Fields 

i see this error right on the page!!!!

                                                                                                   

And when i click to -------> edit fields     i can see this error. 

Please help,

Thank you...

[Melih]

                                               i deleted "Tesis" from custom field

so i cant see reference (Begonvil,Begonya) from inside it. 

When i created new "Tesis" custom field  and inside references(Begonvil,Begonya) still continue to see this error 

How can i follow steps?

[Melih]

is it related i didnt re-index again after deleted field?

[Joe Pitt]

JIRA uses field IDs, not names. When you created the field again it is a different ID than the one you were originally pointing at. 

[Melih]

thanks,

How can i change this situation?

[Joe Pitt]

First backup JIRA so you can go back if there is a problem. ALWAYS backup any tool like JIRA before making destructive changes. 

Go into the forms listed in the message and delete the reference to the field and then add it back in. That should pickup the newly created field. 

[Melih]

Any solution?

[Deleted user]

Hi @Melih,

Did you delete the custom field from the Setting > Issues > Custom Field screen?

Thanks

[Melih]

Yess i deleted there 

after i cant do in projects---->helpdesk---->request type---->edit fields

this is explanation on error

[Deleted user]

Do you have Jira Server or Cloud?

[Melih]

server but we can return 15 hours ago

its impossible now

Do you have idea?

Thanks,

[Deleted user]

Hi @Melih,

I have given a shout out to other Champions on this matter. Since there is no back up, the custom field is lost. However I am not sure as to why the JSD project is throwing up an error due to the lack of field.

Have you tried to reindex the project?

Thanks

[Victor Mutambuki]

Melih,

Are you able to add it back?

Victor

[Melih]

yess i can add with same name custom field but still i cant do anything

[Melih]