Jira Service Desk Customer Notifications when Request Created - Email includes "test" in body

[James Olivo]

Has anyone encountered the additional word "test" included in the email body before or after horizontal line that breaks between your original template? 

The emails received when requests get created have my template but also the word test and I can't find out how to remove it.

[Walter Buggenhout · Accepted solution]

Hi @James Olivo,

You can find the templates for customer notifications in a Jira Service Management project when you navigate to Project Settings > Customer Notifications.

You can find the actual mail template at the top of that page under the edit template button:

A second  place where the text may be coming from (though probably less likely), is in the notification message itself for the Request created event. You can enter that message from the lower half of the same page I mentioned earlier, by clicking the Edit link after the Request Created event.

Hope you find your test soon!

[James Olivo]

Thank you! I started here then did more digging, there was an automation created to also send an email when issue created, and behold the context of the message was: test

I appreciate the assist!

[Alex Koxaras _Relational_ · Accepted solution]

Hi @James Olivo and welcome to the community!

I would check Customers' Notification, and the Issue Created template for the word test. You can also paste a screenshot of your email (remove any info you want) in order to understand what kind of notification you are talking about.

[James Olivo]

Thanks Alex,

I did some digging into each feature and found an automation trigger for issue created to send an email to user with test in the body of the message.

It looks like this is layered on top of the initial customer notification settings for request created rather than sending two notifications out.