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Jira Service Desk/Change Management

Nekeeta Miliam
Nekeeta Miliam
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October 24, 2016

In JIRA Service Desk, how do service desk tickets transition into a change management ticket.  If it does will it get a new number for change management?

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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October 24, 2016

If it's new, then there's no old number for it to change to a new one from.  But the transition from "new" to "triaged and decided on" won't change the number unless your process involves moving it to another project.

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Nekeeta Miliam
Nekeeta Miliam
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October 24, 2016

By transition I mean when a request is initially submitted, it is reviewed/triaged a person identifies it as a problem, incident or change.

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Nic Brough -Adaptavist-
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October 24, 2016

Depends on how you transition it.  If it stays in the current project, the number stays the same.  If you move it to another project, it will get a new number.

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Jack Brickey
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October 24, 2016

What do you mean by "transition into a change management ticket". 

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