Jira Service Desk - Can we restrict agents from adding customers ?

[Jayanth Jayaprakasam]

Hello,

Can we restrict agents from adding customers ?

We do not want individual team member working on an issue to be able to add customers to internal directory but just jira service desk administrators.

Is it possible ?

Thanks.

Jay

[Brant Schroeder · Accepted solution]

You can not.  You can see more here in one of my previous answers.  https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-to-prevent-an-agent-from-creating-customers/qaq-p/661136

You can vote on a new feature request here to prevent agents from doing this -https://jira.atlassian.com/browse/JSDSERVER-5463