I have a client that doesn't want his operators to create new costumers (since they are all created via LDAP)
how should I proceed? I don't see any permission preventing this?
thanks a lot
One of the core functions of JIRA service desk is to raise requests for individuals that you are working with over phone or email. I don't believe that you can prevent this functionality. There is a request into Atlassian to prevent new creation on CC but nothing to prevent agents from creating customers.
The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs