I have a client that doesn't want his operators to create new costumers (since they are all created via LDAP)
how should I proceed? I don't see any permission preventing this?
thanks a lot
One of the core functions of JIRA service desk is to raise requests for individuals that you are working with over phone or email. I don't believe that you can prevent this functionality. There is a request into Atlassian to prevent new creation on CC but nothing to prevent agents from creating customers.
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