I have a client that doesn't want his operators to create new costumers (since they are all created via LDAP)
how should I proceed? I don't see any permission preventing this?
thanks a lot
One of the core functions of JIRA service desk is to raise requests for individuals that you are working with over phone or email. I don't believe that you can prevent this functionality. There is a request into Atlassian to prevent new creation on CC but nothing to prevent agents from creating customers.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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