How to prevent an agent from creating customers


I have a client that doesn't want his operators to create new costumers (since they are all created via LDAP) 

how should I proceed? I don't see any permission preventing this? 

thanks a lot 

best regards


2 answers

0 vote
Brant Schroeder Community Champion Oct 26, 2017


  One of the core functions of JIRA service desk is to raise requests for individuals that you are working with over phone or email.  I don't believe that you can prevent this functionality.  There is a request into Atlassian to prevent new creation on CC but nothing to prevent agents from creating customers.

hi, sorry but I help desk is something that companies can pay for. and I need only the list of users already created to be able to create issues. 

I don't want an agent to create a user since he doesn't know the support contracts signed.... 

0 vote
Brian Jones Community Champion Oct 26, 2017

If you have public signup turned off for Service Desk does it still let them create customers? This setting is under the Administration area > Applications > JIRA Service Desk > Configuration.

Brant Schroeder Community Champion Oct 26, 2017

Agents would still have the ability to create a customer or add a customer via raise a request that just prevents external users from creating accounts via email or through the portal.

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published Friday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

66 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot