How to prevent an agent from creating customers


I have a client that doesn't want his operators to create new costumers (since they are all created via LDAP) 

how should I proceed? I don't see any permission preventing this? 

thanks a lot 

best regards


2 answers

0 vote
Brant Schroeder Community Champion Oct 26, 2017


  One of the core functions of JIRA service desk is to raise requests for individuals that you are working with over phone or email.  I don't believe that you can prevent this functionality.  There is a request into Atlassian to prevent new creation on CC but nothing to prevent agents from creating customers.

hi, sorry but I help desk is something that companies can pay for. and I need only the list of users already created to be able to create issues. 

I don't want an agent to create a user since he doesn't know the support contracts signed.... 

0 vote
Brian Jones Community Champion Oct 26, 2017

If you have public signup turned off for Service Desk does it still let them create customers? This setting is under the Administration area > Applications > JIRA Service Desk > Configuration.

Brant Schroeder Community Champion Oct 26, 2017

Agents would still have the ability to create a customer or add a customer via raise a request that just prevents external users from creating accounts via email or through the portal.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

970 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you