The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
× Create
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Community resources
Community resources
Community resources
Jira Service Desk Automation Usage
vshah
June 3, 2020 edited
Wanted to check how will the Jira Automation triggers be calculated
Scenario A
if my automation rule triggers from the Jira Service Desk ticket and creates a clone on the Jira Software project.
Will it be counted as 1 used on Jira Service desk project
Scenario B
What happens when the trigger from Jira software updates the fields on Jira Service desk ticket? (And is this possible)
Will it be counted as 1 used only on Jira Service software project or both?
We are concerned because have the Standard plan on Service desk (500 automation triggers per month) and Premium (unlimited) on Jira software.
0 answers
Comments for this post are closed
Community moderators have prevented the ability to post new answers.
DEPLOYMENT TYPE
CLOUDPRODUCT PLAN
STANDARDPERMISSIONS LEVEL
Product AdminCommunity showcase
Atlassian Community Events
Copyright © 2026 Atlassian