Jira Cloud for Excel Settings Disapear

[Paul M. Brunner]

I am using Jira Cloud for Excel and the field and filter settings disappear over time.

This causes me to re-enter the fields and it takes time. 

How can I prevent this from happening or automate this?

[Dario B]

Hello @Paul M. Brunner ,

I am not sure I understand correctly the issue you are reporting. Can you kindly provide more details or, even better, a list of steps I can follow in order to reproduce it locally? 

Cheers,
Dario

[Paul M. Brunner]

I have an excel workbook that I update on a regular cadence. Every so often I open the workbook and all the settings (what filter to use, and what items to bring in) disappear and I need to reset the data. There are no specific steps except I open the workbook and the settings are gone. It is not clear to me what is different. Do app updates clear the data settings?

[Dario B]

Hello @Paul M. Brunner ,

I have reported your issue to the app developers and they say that a fix has been released for this issue last week, together with the one for:

• JIRA Add-in for Excel stopped working

However, they also said that in case you still face the same issue you can report a bug using the in-app feedback form:

They will catch this report and get back to you.

Cheers,
Dario