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If I understand correctly the Excel app was working fine and then it suddenly stopped working around the end of last week. Can you kindly confirm this is correct?
If this is correct, can the both of you provide more details on this issue?
Specifically, please let us know when you noticed the issue for the first time as well as what stopped working (is the app just not loading or is it returning an error or anything else?).
Unable to use the JIRA Cloud for Excel add-in (it was working before, then suddenly stopped working)
My colleague and I are facing this exact same issue where it gets stuck on the loading splash screen..
We have tried updated office today.. installed the add-in again.. tried on browser & desktop version both..
Can anyone please help?
I'm having the same problem right now. Just a blue spinning wheel that continues indefinitely. Seemed to stop working after the recent security update or possibly related to clearing cache/cookies. I'm not sure if disabling and then re-enabling the plug-in will remove the previous filter that I have saved in my worksheets.
Update: Tried uninstalling, reinstalling the add-in but the issue persists. There is a lot of work that has already been put into creating documents using this add-in and I am no longer able to use or add to this data. What can be done here?
@Bernadette Marucot @Gregg Silberman I have started a new topic here for this issue - https://community.atlassian.com/t5/Jira-Software-questions/Jira-Cloud-for-Excel-add-in-is-stuck-on-loading-splash-screen/qaq-p/1747154#M149611
As mentioned in the new thread, this was a bug on our side that has now been fixed:
We are aware of the problem here in regards to the Jira Cloud for Excel add-on not working correctly. We are tracking this problem over in https://jira.atlassian.com/browse/API-439
In the meantime, you can try to use either the Excel Online edition or perhaps an updated version of Excel where this problem does not appear to be happening right now.
Sorry for the inconvenience here, our product integrations team is investigating this further.
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