Jira Board Suddenly Disappeared and Became Inaccessible

[Nguyen Tong Tran]

Hi,

My team's Jira just suddenly disappeared and none of the members are able to access it anymore. When I tried accessing it from one of the Jira board changes notifications, it says this:

"upstream connect error or disconnect/reset before headers. reset reason: connection termination"

Has anybody ever encountered this issue and knows how to fix it? I hope this is just an outage.

[Staffan Redelius]

Hi @Nguyen Tong Tran 

It sounds like is a temporary glitch, I have never experienced this myself.

There is no active incident registred on this page Atlassian Status
Maybe try again in a while and if it persists contact atlassian support Atlassian Support

Best regards,
/Staffan

[Nguyen Tong Tran]

Hi @Staffan Redelius 

Thank you for your reply.

I have been trying to find a way to submit a support ticket through Atlassian Support but the only thing Atlassian allows me to do is to ask the community or contact Jira admin. However, I am the administrator and was the one who created the project but when I looked at my dashboard on http://admin.atlassian.com/, I couldn't see anything related to my project or site at all.