Items deleted in error missing

[Janine Campling]

I've deleted a group of stories in error and cannot find them in trash, How can I restore them? How can I avoid this in future?

[Deivid Araujo · Accepted solution]

Hi Janine. Welcome to the Atlassian Community!

I'm afraid once an issue is deleted, there's no way to retrieve it.

Here are some forum reponses to help:

https://community.atlassian.com/forums/Jira-Service-Management/How-to-find-deleted-issues-and-restore-all-issues/qaq-p/2549420

https://community.atlassian.com/forums/Jira-questions/Hi-how-can-i-restore-deleted-issue-in-JIRA/qaq-p/2491665

[Janine Campling]

An hour of my life never to be retrieved. Thank you 

[Evgenii · Accepted solution]

Hi, @Janine Campling 

Unfortunately, it's not possible to restore deleted issues — the delete operation is permanent.

To prevent this from happening again, you can update the permission schemes by removing the "Delete Issue" permission for all groups, roles, or users. Alternatively, you can restrict this permission to only certain people, such as Jira administrators — that way, regular users won't be able to delete tasks in the future.

[Janine Campling]

Thanks so much for this solution. I'll try to find that option.

[Serhii Kibitkin_SAASJet_]

Hello @Janine Campling 

It's only possible to track deleted stories with the Jira audit log, not restore them.

For recovering work items in the future, you can back up your projects or get an app that allows recovery (installed before deleting).

You can read more here: Jira Cloud: How to restore deleted issue?